District’s Water Operator

Hays Utility/H2O Innovation
P.O. Box 1209, Spring, Texas 77383
Phone: (281) 353-9809

Residential Rates and Fees

Pay Online

Set Up New Service: Call (281) 353-9756

Service Agreement (PDF)

For billing information, account balance, new service and service transfers, call (281) 353-9756 between 8:00 a.m. and 4:15 p.m. each working day.

For emergency repairs, call (281) 353-9809:

• Water quality issues
• Meter leaks
• Sewer stoppages
• Sewer manhole repair
• Water tap installations
• Main line leak and break repair
• Sink hole investigation and repair
• Meter box and lid repairs

Confidentiality Notice

H.B. 872 has recently been enacted by the State of Texas. This new law keeps your water bill information, including shut off information completely confidential from public disclosure.

If you want your information to remain confidential, do nothing.

IF YOU WANT YOUR PERSONAL INFORMATION RELEASED TO THE PUBLIC, FILL OUT THE FORM below and return to the water district operator.

Authorization to Disclose Customer Information (PDF)